 |
|
|
Customer Service
Increased Visibility of Information
Order visibility and look-up capabilities on UFMS give your Customer Service personnel the
ability to respond immediately to customer queries ñ information is available instantly ñ
from pricing and service options to placing an order ñ through to proof of delivery with
date, time and ìsigned byî information, providing prompt reaction to changing situations
before problems can occur.
Email Advanced Shipment Notice
With EASN, you can automatically Email an Advanced Shipment Notice to your consignee,
advising them their shipment has been processed, the carton content or tracking information.
This feature will eliminate 90% ñ 100% of shipment tracking inquiries.
On-line Instant Shipment Tracking
With access to the UFMS database, you can track shipments by order number, carrier, date,
customer and many other criteria. Once a shipment is located within UFMS, just click on the
tracking number to automatically link to the carrier web site for real-time shipment status.
|
|
|
|
